Where is my order confirmation?

You should receive an order confirmation via email shortly after placing. Order confirmation emails are sent from TrackR Inc. Please search "TrackR, Inc" in your inbox.


Your confirmation email contains the details of your purchase along with an Order ID #.



I looked and I haven't received an order confirmation!

If you haven't received an order confirmation email, contact our Support Team. Be sure to include as much information as possible about your order, including the email address used when placing the order so our Support Representatives can quickly locate your order!

I received the order confirmation. When will my order arrive?

We'll send you an email when your order is ready to be shipped, which can take 7-10 days due to the popular demand of our products. Most orders ship within 24-72 hours, except during occasional high volume periods. Engraved devices take an additional 7 days to process.

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