A TrackR may not be connecting to your smartphone or tablet for a handful of reasons. The issue can be either the TrackR or the smart-device you are using.
The typical issues with a TrackR are either a dead battery causing no auditory or visual response, or a strange "beep boop" noise. You can easily test if a battery is dead by pressing the button on the TrackR. If you receive no visual or auditory response, then the issue is a dead battery. If you have a spare battery on hand or another TrackR that is working, you can test this by putting the working battery into the dead one. For help changing the batteries, check out the battery page on our website. Most likely, you do not have a spare battery on hand to test, this is not a problem. The great news is that TrackR offers Free Battery Replacement!
If you are hearing a high beep and then a low beep ("beep boop") from your TrackR, then the TrackR is indicating that it is out of Bluetooth range. This could be due to the fact Bluetooth is turned off on your smartphone or you are out of range of your TrackR (beyond roughly 100ft, or behind thick walls). Please make sure your Bluetooth is enabled on your smartphone at all times to ensure the optimal use of your TrackR
If your TrackR and your phone are next to each other yet you hear a "beep boop", then the quickest solution is for you to put your phone in Airplane mode, remove the battery, turn Airplane mode off, re-insert the battery and press the button on the TrackR. If this does not do the trick, or your situation was not addressed in this article, our customer support team will gladly provide further assistance. Thank you.