A TrackR may not be connecting to your smartphone or tablet for a handful of reasons. The issue can be either the TrackR or the smart-device you are using.
The typical issues with a TrackR are either (1) a dead battery causing no auditory or visual response, or (2) a disconnected two beep tone - a high tone then a low. You can easily test if a battery is dead by pressing the button on the TrackR. If you receive no visual or auditory response, then the issue is a dead battery. The good news is that TrackR offers Free Battery Replacement!
If you are hearing a high beep and then a low beep ("beep boop") from your TrackR, then the TrackR is indicating that it is disconnected from your phone's Bluetooth. This could be due to the fact Bluetooth is turned off on your smartphone or you are out of range of your TrackR (beyond roughly 100ft, or behind thick walls). Please make sure your Bluetooth is enabled on your smartphone at all times to ensure the optimal use of your TrackR
If your TrackR and your phone are next to each other yet you hear a "beep boop", then the quickest solution is for you to put your phone in Airplane mode, remove the battery, turn Airplane mode off, re-insert the battery and press the button on the TrackR. For help on resetting your TrackR please check out this article for detailed help. If this does not do the trick, or your situation was not addressed in this article, our customer support team will gladly provide further assistance. Thank you.
Furthermore, please check out this list of phones that are currently incompatible with TrackR
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