TrackRs use Bluetooth to connect to your phone or tablet and it is important to understand how they work to utilize them in the best and most effective way. When you are within Bluetooth range (30-100 ft.), the TrackR is meant to be located through the audible ringing. This is why when you are connected to your TrackR, the mini-map automatically hides and there is a large, green, button that appears saying "start searching." While the option is available to show the mini-map while connected (by clicking the map icon underneath the sentence "you can now search for your item"), the map will only give you an address or general idea of where your TrackR is and the ringing feature will help you to locate your item more precisely.
Furthermore, when disconnected from Bluetooth, you will see the mini-map automatically appear with the Last Seen Location posted. You can click on the mini-map and it will open up into a mapping application and it will provide you with directions back to the Last Seen Location. Please check out the How to use your TrackR article to learn more about how TrackR works.