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Jess

  • Total activity 32
  • Last activity
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Activity overview

Latest activity by Jess
  • Jess created an article,

    Why won't my TrackR ring my phone?

    If your TrackR is not ringing your phone, please verify the following: 1) You have the TrackR app running in the background of your phone. To learn more about what 'running in the background means'...

    • Edited
    • 6 followers
    • 0 comments
    • -193 votes
  • Jess created an article,

    Why won't my TrackRs connect?

    A TrackR may not be connecting to your smartphone or tablet for a handful of reasons. The issue can be either the TrackR or the smart-device you are using.  The typical issues with a TrackR are ...

    • Edited
    • 7 followers
    • 0 comments
    • -288 votes
  • Jess created an article,

    Why does my TrackR and phone randomly ring?

    If your TrackR and/or smartphone is sounding off at seemingly random times, you may have Separation alerts enabled. With Separation alerts, you have the option of your phone ringing, your TrackR...

    • Edited
    • 1 follower
    • 0 comments
    • -28 votes
  • Jess created an article,

    How do I download the TrackR app?

    The TrackR app is a mobile-only application that can be downloaded on either a smartphone or tablet and is not available on a desktop or laptop. Feel free to check out our list of compatible device...

    • Edited
    • 23 followers
    • 0 comments
    • -2 votes
  • Jess created an article,

    What is the TrackR bravo volume level?

    The TrackR Bravo was designed with maximum durability and minimum size in mind.  The TrackR’s alert operates at up to 82dB, which is the loudest setting possible with the TrackR power supply. At th...

    • Edited
    • 1 follower
    • 0 comments
    • -21 votes
  • Jess created an article,

    What is Silent Mode?

    Activating Silent Mode will disable any separation alerts you are using.  Follow the steps below to enable Silent Mode. 1. Open the TrackR app. 2. Click the icon in the top left corner of the ap...

    • Edited
    • 3 followers
    • 0 comments
    • -8 votes
  • Jess created an article,

    What is the Bluetooth range?

    Bluetooth is a standard for the short-range wireless interconnection of mobile phones, computers, and other electronic devices. All TrackRs rely on Bluetooth to communicate with the TrackR app. It’...

    • Edited
    • 6 followers
    • 0 comments
    • 604 votes
  • Jess created an article,

    How can I cancel my order?

    You can cancel your order at any time prior to shipment. If you wish to cancel your order, please Contact Support >>

    • Edited
    • 4 followers
    • 0 comments
    • 64 votes
  • Jess created an article,

    What is TrackR's return/exchange policy?

    Returns: TOTAL SATISFACTION RETURN POLICY   If you are the original purchaser of the Product and you are not satisfied with this product, you may return it in its original condition within thirty (...

    • Edited
    • 4 followers
    • 0 comments
    • 5 votes
  • Jess created an article,

    How do I contact a TrackR agent?

    We're here to help! Please use any of the methods below to contact a TrackR Customer Success Representative. Chat Support Monday-Friday 7 AM-5 PM PST. You can chat with one of our Support Agents by...

    • Edited
    • 18 followers
    • 0 comments
    • -148 votes